Warranty Policy

Our Commitment to Quality and Your Peace of Mind

We stand behind every component we supply. Every power steering rack, pump, and steering component in our inventory is covered by a limited warranty against defects in materials and workmanship. This warranty extends to the original purchaser and is non-transferable.

Warranty Coverage

All power steering racks, pumps, steering components, and other automotive parts we supply are covered by a limited warranty against defects in materials and workmanship. This warranty applies to the original purchaser and cannot be transferred to another person or vehicle.

We take every step to ensure the quality of our products. Every part is inspected and tested before it reaches you. However, if a manufacturing defect is discovered, we are here to make it right.

Duration of Warranty

The warranty period varies depending on the specific part you purchase. Here are the standard warranty durations for our products:

• Electrical Components (ECUs, sensors, control units): 30 days (replacement only)

• Power Steering Racks (New and Reconditioned): 3 to 12 months (parts replacement only)

• Power Steering Pumps: 3 to 12 months (parts replacement only)

• Steering Components (Tie rod ends, boots, hoses): 3 months (parts replacement only)

• All Other Steering Components: 3 months (parts replacement only)

Please note: Specific warranty periods may vary. Refer to your product documentation or contact our customer service team for information on the warranty period for your particular part.

Warranty Conditions

All warranties provided are parts only. This means we will replace or repair the defective part, but we are not responsible for other costs associated with the failure.

In the event of a warranty claim, we will not be held responsible for any of the following costs:

• Labour costs for removal or installation

• Towing costs

• Loss of income or downtime costs

• Consequential loss or damage

• Any other costs incurred due to failure of any parts sold

We recommend having your steering components installed by a qualified mechanic to ensure proper fitment and performance.

Warranty Void Conditions

Your warranty will be void and no claim will be recognised if the failure has occurred due to any of the following conditions:

• Incorrect or lack of proper lubricant or fluid

• Overheating or lack of proper cooling

• Failure to carry out proper maintenance as recommended by your vehicle manufacturer

• Unauthorised repairs, alterations, or dismantling of the part

• Improper installation or incorrect application

• Accident damage, overloading, or misuse

• Incorrect vehicle application or compatibility mismatch

• Use of incorrect or incompatible parts with the supplied component

• Damage caused by contaminated fluid

We encourage you to have your vehicle properly diagnosed before purchasing any replacement parts.

Electrical Components – Additional Conditions

Engine Control Units (ECUs), Body Control Modules (BCMs), Transmission Control Modules (TCMs), and other electrical sensors are sold as complete units. Any accessories supplied are for your convenience only and are not covered by warranty.

We recommend transferring your existing accessories to the replacement part. We are not liable for labour costs for the transfer or warranty on these items.

Important: All electrical items, including ECUs, BCMs, TCMs, sensors, and control units, are replacement warranty only. NO REFUNDS are given on electrical items.

Exclusions

This warranty does not cover damage or failure caused by the following circumstances:

• Improper installation by the customer or third party

• Misuse or neglect of the vehicle or component

• Accidents or collision damage

• Normal wear and tear from regular use

• Parts that have been modified or altered in any way

• Wrong diagnosis of vehicle faults by the customer or mechanic

We recommend consulting a qualified mechanic to properly diagnose your vehicle before ordering parts.

Remedies

If a defect covered by this warranty is discovered during the warranty period, we will, at our discretion:

• Repair the defective part

• Replace the defective part free of charge

• Provide a refund (in some cases, at our discretion)

Please note: All electrical items, including ECUs, BCMs, TCMs, sensors, and control units, are replacement warranty only. NO REFUNDS are given on electrical items.

Warranty Claim Process

To make a warranty claim, please follow these steps:

Step 1: Contact us immediately with your claim by phone or email.

Step 2: Provide your official receipt as proof of purchase.

Step 3: Describe the defect and provide any supporting documentation or photos.

Step 4: Our team will assess your claim and guide you through the next steps.

In the event of a claim, we reserve the right to recover any costs involved in:

• Dismantling and inspecting the part

• Out-of-pocket expenses related to the claim

• Freight charges for returning the part

In the event of a dispute, an agreed mutual third party may be obtained to adjudicate the claim.

Customer Responsibilities – Protecting Your Warranty

To protect your warranty, you agree to the following conditions. Failure to do so will void any warranty given.

9.1 Vehicle Inspection

All vehicle systems should be inspected for proper function and compatibility before installation. Receipts of this work may be requested upon any warranty claim.

9.2 Related Components

Renew all belts, hoses, sensors, filters, fluids, and related components where applicable. For power steering systems, ensure proper fluid levels and cooling systems are in working order.

9.3 Proper Diagnosis

Wrong diagnosis of vehicle faults strictly results in a non-refund or a non-returnable item. Other items may come under a consideration credit note, but that is at our own discretion.

Limitation of Liability

Our liability under this warranty is limited to the repair, replacement, or refund of the defective part as described above. We are not liable for:

• Any consequential or incidental damages arising from the use of our products

• Labour costs for removal or installation

• Towing costs

• Loss of income

• Any other costs due to failure of any parts supplied by us

By installing our products, you release us from liability for labour, towing, and any other costs due to failure of any parts supplied by us.

Returns Policy

Please review our returns policy carefully:

• No returns after 7 days from the date of invoice

• No returns on cut sections or modified items

• Any special buy-ins will not be accepted for credit

• Any parts that have been dismantled or pulled apart are void of all return or warranty claims

• All Special Order Items are NON-returnable

• Returns will only be accepted if the item is returned to our premises with freight pre-paid, unless prior arrangements are made with us

We recommend carefully verifying the correct part for your vehicle before ordering.

Obtaining Warranty Service

To obtain warranty service, please contact our customer service department:

Phone: 1800 595 454

Email: sales@carpart.com.au

Hours: Mon-Fri: 7am – 5pm, Sat: 8am – 4pm

You may be required to provide:

• Proof of purchase (official receipt)

• Details of the defect

• Photos of the issue (if applicable)

• Vehicle details (make, model, year)

Modification of Terms

We reserve the right to modify or amend this Warranty Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels. Please review this policy periodically.

Governing Law

This Warranty Policy is governed by the laws of Australia, without regard to its conflict of law principles.

Acknowledgment

By purchasing and using our power steering racks, pumps, steering components, and other automotive parts, you agree to be bound by the terms of this Warranty Policy.

You agree to our 7-day return policy as of the date stipulated on the invoice.

You agree that by installing our products, you release us from liability for labour, towing, and any other costs due to failure of any parts supplied by us.

Contact Us

If you have any questions or concerns regarding our Warranty Policy, please don’t hesitate to contact our customer service team. We’re here to help!

Phone: 1800 595 454

Email: sales@carpart.com.au

Hours: Mon-Fri: 7am – 5pm, Sat: 8am – 4pm