Terms & Conditions
Power Steering Rack
Our Commitment to You
We aim to provide high-quality power steering parts and straightforward service. These terms set out the conditions under which we supply our products. They protect both you and us, ensuring clarity and fairness in every transaction. By placing an order, you accept these terms in full.
1. Warranty Information
1.1 Power Steering Racks, Pumps & Components
All power steering racks, pumps, steering components, and related parts are covered by a 3-month parts replacement warranty only, unless otherwise specified in writing.
1.2 Electrical Components
All electrical items, including sensors, switches, and electronic steering components, come with a 30-day replacement warranty, unless stipulated otherwise in writing. Electrical items are replacement warranty only. No refunds are given on electrical items.
1.3 General Warranty Conditions
All warranties are parts only.
In the event of a warranty claim, we will not be held responsible for any:
Consequential loss or damage
Labour costs
Towing costs
Loss of income
Downtime costs
Any other costs incurred due to failure of any parts sold
2. Warranty Void Conditions
Your warranty will be void and no claim will be recognised where such failure has occurred due to:
Incorrect or lack of lubricant or fluid
Overheating or timing issues
Failure to carry out proper maintenance
Unauthorised repairs, alterations, or dismantling
Improper installation or application
Accident damage, overloading, or misuse
Incorrect vehicle application or compatibility mismatch
Use of incorrect or incompatible parts
3. Electrical Components – Additional Conditions
Electronic components such as sensors and control modules are sold as complete units. Any accessories supplied are for your convenience only. If you choose to use our accessories, they are not covered by warranty and may not be suited to your vehicle.
We recommend transferring your existing accessories to the replacement part. We are not liable for labour costs for the transfer or warranty on these items.
4. Warranty Claim Process
In the event of a claim, we reserve the right to recover any costs involved in:
Dismantling
Inspecting repairs
Out-of-pocket expenses
Freight charges
In the event of a dispute, an agreed mutual third party may be obtained to adjudicate the claim. All claims must be accompanied by an official receipt.
5. Disclaimer
We will not be held responsible for any verbal or implied representation. By installing our products, you release us from liability for:
Labour costs
Towing costs
Any other costs due to failure of any parts supplied by us
6. Returns Policy
6.1 Return Conditions
No returns after 7 days from the date of invoice
No returns on cut sections or modified items
Any special buy-ins will not be accepted for credit
Any parts that have been dismantled or pulled apart are void of all return or warranty claims
All Special Order Items are non-returnable
6.2 Return Shipping
Returns will only be accepted if the item is returned to our premises with freight pre-paid, unless prior arrangements are made. We reserve the right to make the final decision on choice of freight company and/or charges incurred.
7. Freight & Delivery
Interstate and international freight can be arranged on behalf of the customer. Goods are deemed to have left our possession and the customer is deemed to have taken possession after the goods have:
Left our premises via freight companies
Left our driver’s possession
Any goods in transit to the customer are the customer’s responsibility, including:
Freight costs
Insurance
Any other associated costs
8. Customer Responsibilities – Protecting Your Warranty
To protect your warranty, you agree to do the following. Failure to do so will void any warranty given.
8.1 Vehicle Compatibility Check
All steering components should be inspected for proper fitment and compatibility with your vehicle’s make, model, and year. Receipts of this work may be requested upon any warranty claim.
8.2 Related Components
Renew all associated belts, hoses, sensors, filters, fluids, and related components where applicable. For steering systems, ensure proper fluid levels and cooling systems are maintained.
8.3 Diagnosis
Wrong diagnosis of vehicle faults strictly results in a non-refund or a non-returnable item, especially for electrical items. Other items may come under a consideration credit note, but that is at our discretion.
9. Acknowledgment
By placing an order, you acknowledge that you have read, understood, and agreed to all of the above Terms and Conditions. You agree to our 7-day return policy as of the date stipulated on the invoice. You agree that by installing our products, you release us from liability for labour, towing, and any other costs due to failure of any parts supplied by us.
10. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The latest version will always be posted on this page. Please review these terms periodically.
11. Contact Us
If you have any questions or concerns regarding our Terms and Conditions, please don’t hesitate to contact us: